Hello Support Team,
I've been trying to log in to my account for the past 2 hours but keep receiving an "Authentication Failed" error message. I have already reset my password twice but the issue persists. Could you please look into this urgently?
Thanks,
John Doe
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Thanks for the report, Abhay. I’m checking the gateway logs now. It looks like an encoding issue on our end. I’ve escalated this to the dev team.
Regards,
dev2
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Hi John, I'm Alex from technical support. I'm sorry to hear that. Could you please provide your account email?
Regards,
DivineTechs